Job Opportunity: Legal Service Delivery Specialist | Microsoft

Bystaff

Organization:
Microsoft’s Corporate, External & Legal Affairs (CELA) organization supports its commercial business. The Global Frontline team provides legal support to Microsoft Customer and Partner Solutions (MCAPS) and Microsoft Elevate, combining legal service delivery with workflow and process improvement.

Location:

  • Not specified
  • 3 days/week in-office

Position:

  • Legal Service Delivery Specialist
  • Legal support, service delivery & workflow improvement
  • 5+ years relevant experience

Eligibility:

  • Bachelor’s degree with 5+ years of paralegal, legal administration, or relevant experience
  • Alternatively, qualifying Paralegal Certification with 6+ years of relevant experience
  • Experience supporting legal/compliance matters with limited supervision
  • Strong risk assessment, prioritisation, and escalation skills
  • Experience working with business clients and cross-functional teams
  • Legal operations, process improvement, technology, automation, or AI experience preferred

Responsibilities:

  • Serve as a primary legal contact for business clients
  • Provide practical legal support and escalate complex or high-risk matters
  • Draft, review, negotiate, and process legal and business documents
  • Manage high volumes of matters across clients, priorities, and regions
  • Develop playbooks, guidance, training, and self-service legal resources
  • Identify workflow inefficiencies and opportunities for automation
  • Partner with legal operations, technology, and engineering teams on solutions
  • Lead or contribute to Global Frontline process improvement initiatives

Skills Required:

  • Legal Administration
  • Paralegal Skills
  • Legal Drafting & Review
  • Risk Assessment
  • Stakeholder Management
  • Process Improvement
  • Legal Operations
  • Technology & Automation
  • Communication

Salary:

  • Not specified

Last Date to Apply:

  • Open for a minimum of 5 days
  • Applications accepted on an ongoing basis until the position is filled

How to Apply: https://apply.careers.microsoft.com/careers/job/1970393556984816